Frequently Asked Questions


Do they need to be refrigerated?

We recommend all products should be kept in the fridge, however some jars can be kept on the shelf before opening (this is written on the front of the jar and includes all products in our Mustard & Chutney Style categories). Some people also ask about refrigeration while traveling. All our products will be fine out of the fridge for the day granted they are kept out of direct sunlight and better still, keep them in a cooler bag.

Can I take your products with me when I go overseas?

Many customers take our products overseas with them by wrapping them carefully and transporting them in their luggage. All our products will be fine to travel but do ensure that the jars are un-opened, and that any products marked “keep refrigerated” are refrigerated before and after travel.

What local and imported ingredients do you use?

Where possible we use all local natural ingredients. However we use some imported products, such Italian sundried tomatoes (Italy), and Californian Walnuts (USA), Parmesan Cheese (Italy), Blue Cheese (Denmark). However, all of our fresh ingredients including; fruit, herbs, and base ingredients such as eggs, bush honey, and basil are sourced from local farms in South-East Queensland.

Why do you use Canola Oil?

We use an Australian Made Non-GM cold pressed Canola Oil. A lot of health concerns regarding Canola Oil occur due to the heating of this oil. All our products using Canola Oil are made cold and using a cold-pressed Canola Oil, so there is no cooking of the oil or our product.

We use Canola Oil because it is a tasteless versatile oil, with a better health proposition than similar oils such as Sunflower Oil. Canola Oil is recognised by many professional health organisations worldwide and allows us to keep our products very low in saturated fat content.

From our research, Canola Oil is an excellent source of omega-3 fatty acids and has been shown in many clinical trials to lower LDL cholesterol levels (the type associated with coronary heart disease), as well as total cholesterol.

I need products without any sweetener, what do you recommend?

All of our Mayonnaise and Mustard based products are made wholly with local bush honey to sweeten in place of sugar. However our chutneys and jam products are made with sugar as a key ingredient for their consistency. If you were interested in products that contain no added honey or sugar, you would be looking at our Unsweetened Products range.

What is the difference between natural and refined sugar?

Natural, unrefined sugar comes from lactose in dairy and fructose in fruit and includes agave nectar, honey, maple syrup and stevia. Whereas refined sugar goes through a manufacturing process that strips nutrients.

Which of your products are Gluten Free?

All of our products are completely wheat and gluten free. We make them all with natural ingredients, and do not use thickeners or wheat products. Yes we know, finally some delicious condiments for all you coeliacs out there!

Which of your products are Vegan?

We define Vegan products as those that do not include animal products of any kind, including egg and honey. Have a look at our Vegan range.

Which of your products are Dairy Free?

The products that contain no butter, milk, or cheese ingredients can be found in our Dairy Free range.

Which of your products are Vegetarian?

Most of our products are vegetarian, browse our entire Vegetarian range here.

Sometimes I buy the same product but it can look or taste different, why is this?

All our products are made from fresh ingredients and in small batches, so not every batch will be the same. Sometimes suppliers, quantities, and strength of the ingredients themselves can vary. But generally speaking, the taste of the products should be much the same.

How should I heat my Hollandaise or Bearnaise sauce?

Our recommendation is not to heat them. As they are made on a base of butter they will warm very quickly, naturally. We find the best way is to serve straight from the jar onto your meat/eggs/veggies – and the sauce will warm with the food. However you could also spoon some into a small dish placed near your stove while you’re cooking, which will gradually bring the sauce to room temperature.

Bone Broth

Is Roza’s Bone Broth a Liquid, a Concentrate, or a Powder?

Our bone broth is not concentrated or in a powder form. We cook our bone broth just like you would do at home. Our bone broth is liquid. Once you refrigerate it, it will thicken because of the collagen.

What is the difference between bone broth and stock?

Broth and stock are often confused. Stock is made with high heat and faster cooking techniques which results in a watered-down liquid, lacking all the nutrients found in slow cooked broth.

It is the long cooking time of Bone Broth and the gradual conversion of collagen into gelatin that imparts the majority of the nutrients. Collagen extraction takes a long time: that is why a good bone broth should be simmered for 24 hours on a very low heat.

How do I use Bone Broth?

Bone broth can be used in place of any liquid in any recipe or aspect of cooking. It’s an easy and efficient way to add some great flavour to your cooking. We soak and cook our grains, stir-fry’s and steamed vegetables all using bone broth!

Bone broth also makes for the perfect base for any soup. Or if cooking is not your thing, it’s wonderful to sip on its own. In that case, we recommend drinking 1 cup per day for nutritional benefits.

What is the difference between fresh bone broth and bone broth powder?

A real, unprocessed bone broth will never be shelf stable. Like the difference between having fresh or powdered vegetables, we always say at Roza’s that fresh is best. It’s hard to know with dehydrated bone broths whether they still hold some of the nutritional value and health benefits of bone broth.

Unless there is full disclosure about the sourcing of the ingredients and the exact process being used, it’s really hard to be sure if bone broth powder is worth putting in your body.

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